Choose the item, select finish and size, and add it to your cart. Checkout takes a few minutes, and you will receive an order confirmation by email. If you are unsure about size or finish, write to us before ordering — we are happy to help you choose.

We accept Visa, Mastercard, Maestro, American Express and UnionPay cards, as well as PayPal, Apple Pay and Google Pay. Klarna is available for deferred or instalment payments, and Satispay for customers in Italy. Bank transfer is also accepted — write to office@venetoitalia.it and we will send the details.

Yes, as long as the order has not been dispatched. Contact us as soon as possible with your order number. Once an item is in transit, changes may no longer be possible.

We deliver throughout Italy. The country is divided into four delivery zones by region, so the cost depends on where you live and on the order value — you see the exact price at checkout before paying.

In-stock items arrive in 7–14 working days across Italy, and in 3–5 working days for Veneto and nearby regions. Made-to-order pieces take about 6 weeks of production plus shipping to your zone.

From €70 for orders under €500 in Veneto and Friuli, up to €300 for orders over €5,000 in Calabria, Sicily and Sardinia. Orders above €10,000 are delivered free, and small parcels under 30 kg start from €12.

Standard delivery is to the building entrance or kerbside. Delivery to historic centres, pedestrian areas, islands, or upper floors without a lift may carry a surcharge — tell us in advance and we will quote it precisely. Collection from our warehouse in Eraclea (VE) is free and available by appointment.

Yes. Furniture arrives assembled. On some tables and chairs the legs still have to be fitted, and our delivery team does this on site as part of the delivery.

Yes, and it is free. Our delivery team assembles the furniture on site, including fitting the legs on tables and chairs.

Nothing for standard delivery, since our team completes the assembly. If you prefer to fit the legs yourself, all fixings and the required hex key are included. Work on a soft surface, such as the cardboard from the packaging, to protect the finish.

Solid oak, oak veneer on plywood or MDF cores, and engineered oak for flooring. The construction is described on each product page.

Wipe with a slightly damp cloth and dry immediately. Re-oil once or twice a year with a natural hardwax oil. Avoid silicone polishes and all-purpose sprays — they build up and make future re-oiling uneven.

Keep relative humidity between 40% and 60%, avoid radiators and direct sunlight, and use felt pads under objects. Small water rings usually lift with a light re-oil.

Yes, within 14 days of receiving it. The item must be unused, in the same condition, with tags and original packaging, and you will need proof of purchase. Custom and special-order pieces, sale items and gift cards cannot be returned.

Write to office@venetoitalia.it or call +39 0421 154 0124 before sending anything back. Returns go to VENETO ITALIA S.R.L., Via delle Industrie 32, 30020 Eraclea VE, Italy. Items sent without a prior request are not accepted.

Once we receive and inspect the return, we confirm the outcome by email. Approved refunds are paid to the original payment method within 10 business days; your bank may need a few more days to post it.

Inspect the delivery on arrival and contact us immediately with photos of the packaging and the damage. We will evaluate the issue and arrange a replacement or refund. Please keep the packaging until it is resolved.

Every item is covered by the two-year legal guarantee under European consumer law. It applies to manufacturing defects — joints, mechanisms, structural elements — and does not cover normal wear, accidental damage, or damage caused by incorrect care.